Returns & Refunds

Last updated: October 31, 2026

This policy explains how DSTORE11 handles eligible returns, refunds and problems with packaged groceries and household items. Marketplace rules apply to orders placed through that marketplace.

Direct-store return window

For eligible purchases made directly from DSTORE11, request a return within 30 days after delivery. Tell us your order number, the item and the reason for the request. A request made within the window will not be rejected simply because the return process finishes later.

Item condition and packaged food

Keep the original packaging, seals, accessories and order information where available. Do not use or consume an item that is damaged, has a broken safety seal, appears unsafe or is expired.

Opened or unsealed food cannot be put back into saleable stock. Contact us for the appropriate return, refund or other eligible resolution rather than mailing food back without instructions. Opening a package to discover a fault does not by itself cancel an otherwise valid claim. Walmart eligibility is governed by the rules attached to the Walmart order, rather than a blanket opened-item exclusion on this site.

The current catalog covers household essentials; no food is offered for sale. If a temperature-sensitive item is supplied in error or an item appears spoiled, do not consume it and ask for instructions before returning it.

Damaged, incorrect, expired or recalled items

Report the issue as soon as you discover it. Where possible, include a photo of the item, package, date code and shipping label. We will review the issue and arrange the resolution required for the order. A safety-related complaint is not treated as an ordinary change-of-mind request.

Return instructions and address

Email dstore11wholesale@gmail.com or call 689-777-8360 before sending an item. If a physical return is needed, we will provide instructions and a prepaid return label. DSTORE11 does not charge a restocking fee or pass eligible return-label costs to the customer.

Confirmed U.S. return address:
DSTORE11
896 Florida Parkway
Kissimmee, FL 34743
United States

Direct-store refunds

Approved direct-store refunds are issued to the original payment method within two business days after the return is received or we confirm that a return is not required. Your payment provider controls when the credit appears in your account; we cannot promise its posting time.

Purchases made on Walmart

Start through your Walmart purchase history or Walmart Customer Care. Walmart determines the applicable return period, any item-specific exception and the refund trigger for that order. Its standard eligible-return period lasts at least 30 days and starts seven days after shipment; some products and seasonal purchases have different rules. Timely return requests must be respected. Walmart may process the refund at an in-store return or when the return carrier first scans a package, so those refunds are not held until our direct-store inspection.

Use the label and destination provided for the Walmart return. Do not send a Walmart purchase to a different address on your own. We do not require you to move an eligible Walmart return off the marketplace or accept a replacement instead of a refund. Refer to Walmart’s Marketplace Return Policy for the current order-specific process.